Privacy policy

Absolutely. Here’s the full updated Privacy Policy with the Klaviyo requirements incorporated, including the abandoned-cart disclosure and the stronger SMS data-sharing language.

Privacy Policy

Effective Date: September 30, 2026

Ready to Print 3D ("Ready to Print 3D," "we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have when using our website and services.

By using our website, requesting a quote, submitting project files, placing an order, or otherwise interacting with Ready to Print 3D, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us or that is collected automatically when you interact with our website and services, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and transaction information
  • Order history
  • Quote requests and project specifications
  • CAD files, STL files, 3MF files, drawings, photographs, reference images, and other project files you submit
  • Communications regarding quotes, projects, orders, and customer support
  • Email and SMS marketing preferences
  • Device information, browser type, IP address, and website usage data
  • Cookies, analytics data, and similar information

Payment information is processed through third-party payment providers. Ready to Print 3D does not directly store complete credit or debit card numbers.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide custom manufacturing and related services
  • Prepare quotes and estimates
  • Manufacture products from customer-submitted files
  • Communicate regarding projects, orders, and services
  • Provide customer support
  • Send transactional communications and order updates
  • Send marketing emails or text messages when you have consented to receive them
  • Provide cart reminders and other ecommerce communications
  • Personalize and improve our website and services
  • Analyze website traffic and customer interactions
  • Prevent fraud and maintain the security of our website and business
  • Maintain appropriate business and transaction records
  • Comply with applicable legal obligations
  • Protect our legal rights and the rights of our customers

3. Project Files & Customer Content

Files, CAD models, drawings, photographs, reference materials, and other content submitted to Ready to Print 3D are used as necessary for evaluating, quoting, designing, manufacturing, fulfilling, and supporting your project.

Original files and intellectual property provided by customers remain the property of their respective owners.

Unless otherwise agreed in writing, digital models, CAD files, designs, manufacturing files, and other original work created by Ready to Print 3D remain the intellectual property of Ready to Print 3D.

Project files may be retained to facilitate revisions, reorders, customer support, or future production. However, Ready to Print 3D does not guarantee that project files will be stored indefinitely. Customers are responsible for maintaining their own backups of important files.

4. Payment Information

Payments are processed through Shopify and its available third-party payment providers.

Ready to Print 3D does not directly store or have access to your complete credit or debit card information. Payment providers may collect and process information necessary to securely complete your transaction in accordance with their own privacy practices.

5. Email Marketing

If you subscribe to our email marketing communications, we may use your email address and information about your interactions with our website, emails, or purchases to send you promotions, product announcements, special offers, business updates, and other marketing communications.

We may use Klaviyo to facilitate these communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to fulfill an order or respond to a request.

6. SMS & Mobile Messaging

If you opt in to receive SMS or text messages from Ready to Print 3D, we may collect and use your mobile phone number, consent records, messaging preferences, and information regarding your interactions with our messages.

We may use this information to send service-related and promotional communications, including order updates, alerts, promotions, special offers, cart reminders, and other marketing communications you have consented to receive.

We use third-party service providers, including Klaviyo, to facilitate our SMS and marketing communications.

We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties.

Information may be shared with service providers that assist us in operating and delivering our messaging program, including messaging platform providers and telecommunications providers, to the extent necessary to provide those services. Such information is not provided to those parties for their own marketing or promotional purposes.

Abandoned Cart Text Messages

Ready to Print 3D's website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart.

If you have consented to receive SMS marketing communications from Ready to Print 3D, this information may be used to determine when to send cart reminder messages by text.

SMS Consent & Opt-Out

Your consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message from us.

For assistance, reply HELP or contact us at info@rtp3d.com.

For additional information regarding our SMS program, please review the Mobile Terms of Service section of our Terms of Service.

7. Cookies & Analytics

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our website, improve our services, and support analytics and marketing activities.

Cookies and similar technologies may also be used to identify shopping activity, including abandoned shopping carts, for purposes such as sending cart reminder communications to customers who have provided the applicable marketing consent.

Depending on your location and applicable law, you may have options to manage certain cookies or tracking technologies.

You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

8. Information Sharing

We do not sell or rent your personal information.

We may disclose information to service providers and other parties when reasonably necessary to operate our business and provide our services, including:

  • Ecommerce and website service providers
  • Payment processors
  • Email and SMS communication providers
  • Shipping and delivery carriers
  • Analytics providers
  • Advertising and marketing service providers
  • Fraud prevention and security providers
  • Professional advisers and service providers

These parties may process information as necessary to provide services to Ready to Print 3D.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect Ready to Print 3D, our customers, our property, or our legal rights.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with third parties for their own marketing or promotional purposes.

SMS and mobile messaging information, including mobile numbers, opt-in data, and consent, is subject to the additional restrictions described in Section 6 above.

9. Third-Party Services

Our website and business operations use third-party service providers, including:

  • Shopify for ecommerce, website hosting, and order processing
  • Klaviyo for email and SMS marketing communications
  • Payment providers made available through Shopify for secure payment processing
  • Shipping and delivery providers as necessary to fulfill orders
  • Analytics and advertising providers to help us understand website usage and improve our services

These providers may process personal information on our behalf or as otherwise described in their respective privacy policies and terms.

Our website may also contain links to third-party websites. Ready to Print 3D is not responsible for the privacy practices or content of third-party websites.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission, electronic storage, or information security can be guaranteed to be completely secure.

11. Confidential Projects

Ready to Print 3D respects confidential customer projects and intellectual property.

Non-Disclosure Agreements (NDAs) may be entered into upon request and mutual agreement before confidential project information is disclosed.

In the absence of a signed NDA or other written confidentiality agreement, additional contractual confidentiality obligations do not automatically apply.

12. Data Retention

We may retain personal information, transaction records, communications, and project information for as long as reasonably necessary to provide our services, maintain business records, facilitate future orders, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Project files are not guaranteed to be retained indefinitely.

13. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request information regarding how your personal information is used or disclosed
  • Object to or restrict certain processing activities where applicable
  • Opt out of certain marketing communications

Some requests may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request, contact us at info@rtp3d.com.

14. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in violation of applicable law, we may take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

When changes are made, we may update the effective date displayed at the top of this Privacy Policy. Your continued use of our website and services following an update is subject to the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise applicable privacy rights, or have questions regarding how Ready to Print 3D handles personal information, please contact us:

Ready to Print 3D
Email: info@rtp3d.com
Jacksonville, Florida