Refund policy

At Ready to Print 3D, many of our products are manufactured or prepared specifically for each customer. Due to the custom nature of these products and services, we encourage you to review your order carefully before completing your purchase.

Custom Products & Services

All custom manufacturing and service work, including but not limited to:

Custom 3D Printing
CAD Design
Reverse Engineering
3D Scanning
Rapid Prototyping
Production Manufacturing
UV Printing
Laser Cutting & Engraving
3D Printer Repair & Diagnostic Services

is non-refundable once work has begun.

Because these services require design time, machine setup, labor, materials, equipment use, and other project-specific costs, orders cannot be cancelled, modified, or refunded after work or production has started.

Standard Products — 30-Day Returns

We offer a 30-day return policy on eligible, non-custom physical products purchased from our online store. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be unopened, unused, undamaged, and in its original condition and packaging, including any components or accessories originally provided.

Items that have been opened, used, installed, altered, modified, damaged, or otherwise show signs of use are not eligible for return.

Unless the product arrived damaged, defective, incorrect, or the return is the result of an error by Ready to Print 3D, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Custom, personalized, made-to-order, or customer-specific products and services are not eligible for the 30-day return policy.

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us as soon as possible and include:

Your order number
A description of the issue
Clear photographs of the affected product
Photographs of the original packaging if shipping damage occurred

After reviewing the issue, we may offer an appropriate resolution, including:

Repair
Replacement
Store credit
Refund

Minor characteristics inherent to the manufacturing process—including layer lines, seams, support marks, slight surface variations, or minor color variations—are not necessarily considered defects.

Incorrect Orders

If you receive the wrong item or your order is incorrect due to an error by Ready to Print 3D, please contact us as soon as possible.

Once verified, we will arrange an appropriate resolution, which may include a replacement, store credit, or refund.

Order Changes & Cancellations

Custom orders and services may only be cancelled or modified before work or production has started.

Once work has begun—including design, scanning, reverse engineering, prototyping, production setup, diagnostics, repair, or manufacturing—the order cannot be cancelled, refunded, or changed unless otherwise agreed to by Ready to Print 3D.

Customer-Supplied Files & Measurements

Customers are responsible for ensuring that submitted files, dimensions, specifications, measurements, and project details are accurate.

Ready to Print 3D is not responsible for errors, fitment issues, or manufacturing results caused by inaccurate or incomplete files, measurements, specifications, or instructions supplied by the customer.

Fitment & Compatibility

Customers are responsible for verifying that products are suitable for their intended application.

Unless explicitly stated otherwise, our products are not certified for safety-critical, structural, automotive, aerospace, medical, or other regulated applications.

Non-Returnable Items

The following items and services are not eligible for return or refund once work has begun, production has started, or the product has been delivered, as applicable:

Custom or personalized products
Made-to-order products manufactured to customer specifications
Custom 3D printing
Custom design services
CAD files and CAD design services
Reverse engineering services
3D scanning services
Rapid prototyping services
Production manufacturing services
UV printing services
Laser cutting or engraving services
3D printer diagnostics and repair services
Parts or materials specifically ordered for a repair or custom project
Digital products or downloadable files
Commercial licenses

This does not prevent us from addressing an item that was damaged, defective, incorrect, or otherwise produced incorrectly due to an error by Ready to Print 3D.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges are non-refundable unless the return is the result of an error by Ready to Print 3D.