Shipping Policy

Effective Date: September 30, 2026

At Ready to Print 3D, every order is manufactured, prepared, and packaged with care. Whether you're purchasing a ready-made product or commissioning a custom project, we work to deliver your order safely and efficiently.

This Shipping Policy applies to orders shipped or made available for pickup by Ready to Print 3D.

1. Processing & Production Times

Processing and production times vary depending on the product or service ordered.

• Standard products: Please refer to the estimated processing time shown on the applicable product page.

• Made-to-order products: Processing times may vary depending on current production volume, material availability, and product requirements.

• Custom projects: CAD design, 3D scanning, reverse engineering, prototyping, custom manufacturing, and production orders will have estimated timelines provided through the applicable quote, invoice, or project communication.

• Rush orders: Expedited production may be available for an additional fee and is subject to production capacity.

Production generally begins only after applicable payment or deposit requirements have been satisfied and all information required from the customer has been received.

Processing or production time is separate from shipping transit time.

2. Shipping Methods & Rates

We ship throughout the United States using available shipping carriers and services.

Available shipping methods and rates may be calculated at checkout based on factors such as:

• Delivery address

• Package dimensions and weight

• Order value

• Selected shipping service

For certain custom or commercial orders, shipping may be quoted separately or billed according to the applicable project agreement.

Tracking information will generally be provided once an order has been packaged and a shipping label has been created.

Please allow time for the carrier to receive and scan the package before tracking information becomes active.

3. Estimated Delivery Dates

Any delivery dates or transit times displayed at checkout or provided by Ready to Print 3D are estimates unless expressly guaranteed in writing.

Estimated shipping transit times begin after an order has completed production and has been transferred to the shipping carrier.

Ready to Print 3D does not control carrier operations and cannot guarantee delivery dates provided by third-party shipping carriers.

If you require an order by a specific date, please contact us before placing your order to discuss production and shipping options.

4. Shipping Delays

While we make reasonable efforts to complete and dispatch orders according to communicated timelines, delays may occasionally occur.

Ready to Print 3D is not responsible for delays resulting from circumstances outside our reasonable control, including:

• Shipping carrier delays

• Severe weather

• Natural disasters

• Transportation disruptions

• Equipment failure

• Material or supply shortages

• Customs processing

• Incorrect or incomplete customer information

• Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate significant production delays when possible.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an error, contact us as soon as possible at info@rtp3d.com.

We will make reasonable efforts to correct the address if the order has not yet shipped. However, address changes cannot be guaranteed once a shipping label has been created or the package has been transferred to the carrier.

Ready to Print 3D is not responsible for delays, failed deliveries, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery, or other customer-related issue, additional shipping charges may be required before the order is reshipped.

6. Custom Projects & Production Orders

Custom manufacturing and commercial production orders may require additional processing time depending on:

• Design complexity

• Order quantity

• Material selection and availability

• Manufacturing requirements

• Finishing or assembly requirements

• Customer approvals or revisions

• Current production capacity

Estimated lead times will be communicated before or during the project.

Large production orders may be shipped in multiple shipments or production releases when agreed upon with the customer.

Shipping arrangements for commercial or high-volume orders may be governed by the applicable quote, invoice, purchase order, or separate written agreement.

7. Customer-Supplied Items

Customers may send physical items to Ready to Print 3D for services including:

• 3D scanning

• Reverse engineering

• Measurement

• Printer repair

• Reproduction

• Other approved services

Customers are responsible for securely packaging and adequately protecting items sent to Ready to Print 3D.

We strongly recommend using a trackable shipping service and appropriate insurance when sending valuable items.

Risk of loss or damage while a customer-supplied item is in transit to Ready to Print 3D remains with the customer and the applicable shipping carrier.

Customers should notify us before shipping rare, valuable, fragile, sentimental, or irreplaceable items.

Ready to Print 3D is not responsible for loss or damage occurring while customer-supplied items are in the possession of a shipping carrier.

8. Lost Packages

If tracking indicates that your package has been delayed or potentially lost, please contact us so we can assist with determining the appropriate next steps.

Packages may need to meet the shipping carrier's requirements for a lost-package claim before a replacement, refund, or other resolution can be considered.

Ready to Print 3D is not responsible for carrier delays or losses outside our control, but we will reasonably assist customers with eligible carrier claims.

9. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us evaluate the issue and, where applicable, submit a carrier claim, please provide:

• Your order number

• Photographs of the damaged product

• Photographs of the exterior packaging

• Photographs of the interior packaging and packing materials

• A description of the damage

Please retain the product, packaging, and packing materials until the issue has been resolved, as the shipping carrier may require them for inspection or a claim.

Depending on the circumstances, an approved resolution may include:

• Repair

• Replacement

• Reproduction of the affected item

• Store credit

• Refund, where appropriate

Claims submitted after 7 days may not be eligible for resolution.

10. Delivered but Missing Packages

If carrier tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or other locations where the carrier may have left the package.

You should also contact the shipping carrier when appropriate.

Please notify Ready to Print 3D promptly if the package still cannot be located.

Ready to Print 3D is not responsible for theft or loss occurring after a carrier has confirmed delivery to the address provided by the customer. However, we will reasonably assist with available carrier inquiries or claims.

11. International Shipping

International shipping may be available for select products, projects, and destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country or applicable authorities unless otherwise expressly stated.

International shipments may experience additional delays due to customs inspections or processing.

Ready to Print 3D is not responsible for customs delays or charges imposed by foreign authorities.

12. Local Pickup & Drop-Off

Local pickup and customer drop-off may be available by appointment only.

Ready to Print 3D does not operate as a walk-in retail location. Please contact us in advance to arrange an appropriate pickup or drop-off time.

Customers are responsible for safely transporting customer-supplied items to and from the arranged location.

Orders designated for local pickup should not be collected until Ready to Print 3D has confirmed that the order is ready.

13. Questions

If you have questions regarding shipping, production times, local pickup, or delivery requirements, please contact us before placing your order.

Ready to Print 3D
Email: info@rtp3d.com
Jacksonville, Florida